Delivery Information

Candle Bouquets Delivery Fees

We currently deliver Candle Bouquets only within Auckland. For questions about delivery eligibility, please refer to the details below or contact us directly.

Delivery Options and Fees

Standard Delivery (greater Auckland) - $9.50

This option does not guarantee a specific time or date.
Please allow 3–7 business days for delivery.
Charged per box.

Auckland Next Day Delivery - $15.00

Available only within a 15 km radius from Auckland CBD. Please check the map below.
As our candle flower bouquets are handcrafted to order, same-day delivery is not offered.
Orders must be placed before 3 pm the previous day for next-day delivery, which will occur between 1 pm and 6 pm.
If the gift cannot be left in a safe location, a redelivery fee will apply.
Charged per box.

Saturday Delivery - $30.00

Available for residential addresses within a 15 km radius from Auckland CBD. Please check the map below.
Orders must be placed by 3 pm on Friday for Saturday delivery.
Charged per box.

Outer Auckland Delivery (15 km - 40 km from Auckland CBD)

Standard delivery only, Monday to Friday.

Rural Delivery - $17.50

Please allow 7–9 business days for delivery.
Charged per box.

Important Delivery Considerations

Gift Delivery

When selecting your preferred delivery date, please note that all dates are estimated only. While we do everything possible to deliver your gift on your preferred day, we are not in a position to 100% guarantee any delivery date entered, and state that all delivery dates are estimated. All estimated delivery dates are provided by our courier and sent in accordance to their recommendation to have your gift delivered as close to your preferred day as possible.

Deliveries may occasionally arrive earlier or later than expected.

Quality Assurance

All bouquets are dispatched in top condition. We work with trusted couriers to ensure they arrive in pristine shape. If your bouquet arrives damaged, please contact us within one hour with a photo. We will assess and reach out to discuss the next steps. If the damage is our responsibility, a replacement bouquet will be provided. Please note, we do not offer exchanges or refunds.

Weather Conditions

We take extra care to prevent bouquets from melting during warm weather. However, chocolate bouquets are especially sensitive to high temperatures, and we cannot control external conditions.

Recipient Not Home

If no one is available to receive the delivery and the bouquet cannot be left safely, a redelivery fee will apply. If a safe location is available, please specify the exact spot. A photo will be sent as proof of delivery, but we cannot take responsibility if the bouquet is stolen, damaged, or melted after delivery.

Additional Policies

Incorrect Address

Gift Boutique is not liable for deliveries to incorrect addresses provided by the sender. If a redelivery is requested to the correct address, standard delivery charges will apply. Please ensure that the recipient will be available at the delivery location, or provide alternative instructions to leave the bouquet with a neighbor.

Please note that we do not offer refunds or compensation on orders that arrive within four business days of the preferred delivery date selected.

Lost Parcels

While we find our delivery service to be reliable 99% of the time, on rare occasions, parcels may go missing. All shipments are insured, and if a parcel is lost, we will arrange a replacement once the courier confirms the loss.

For more details, rates, or additional questions, please reach out to us directly!